Surechart Privacy Policy

Effective October 21, 2026

Surechart is published by PitchCall, Inc. ("we"). This policy explains what happens to your information when you use the Surechart app and this website.

The short version

We do not collect your data. Your conditions, daily check-ins, symptoms, medications, doses, lab results, photos, notes and any Apple Health data you let the app read are stored only on your device. We have no account system and no server that receives your health information. We do not use advertising, tracking or analytics software in the app.

Information stored on your device

Everything you enter in Surechart is saved in the app's storage on your device and protected by iOS data protection. If your device is backed up by Apple (iCloud Backup or a computer backup), the app's data is included in that backup under Apple's terms, as for other apps. Surechart itself does not upload your record anywhere.

Apple Health

If you turn it on, Surechart reads your sleep, resting heart rate and step count from Apple Health so that each day's check-in and your appointment report can show them next to your symptoms. This is read-only: Surechart never writes to Apple Health, and the data it reads is stored only on your device like everything else. You can turn this off at any time in the app's Settings or in the Health app under Sharing.

Files you choose to create

You can create a PDF report, CSV exports or an encrypted backup file. These are created on your device and leave it only if you choose to share or save them somewhere. Backup files are encrypted with a passphrase you choose; we never see the passphrase and cannot open your backups. Exporting your data is always free, whether or not you have a subscription.

Lab report scanning and photos

When you scan or import a lab report, the text is read on your device using Apple's on-device text recognition. Photos you attach to a check-in are stored in the app's storage on your device. Neither the images nor the text are sent to us or to any third party.

Reminders

Check-in and medication reminders are local notifications scheduled on your device. No push notification service or server is involved.

Purchases

Subscriptions and purchases are processed by Apple through the App Store. We do not receive your payment details. The app checks whether you have an active purchase on your device using Apple's StoreKit.

This website

This website does not use cookies, analytics or tracking. Our hosting provider may keep standard server logs (such as IP address and request time) for security and reliability.

Children

Surechart is not directed to children under 13 and we do not knowingly collect information from children.

Your rights

Because we do not hold your data, you control it directly: you can edit or delete any entry in the app, and deleting the app deletes its data from your device. If you live in a state with consumer health data laws, such as Washington, Nevada or Connecticut, see our Consumer Health Data Privacy Policy.

Changes

If this policy changes, we will update this page and the effective date. If we ever wanted to collect any data, we would ask for your consent first.

Contact

Questions: see Support.